At Lauren G Adams we stand behind the quality of our product. However, in rare occasions, your jewelry may be damaged or defective. Lauren G Adams offers a repair policy that is simple, convenient, and insures every piece of Lauren G Adams jewelry with a limited one-year warranty against manufacturing defects. The one-year warranty starts from the date of purchase.
If your jewelry needs repair you must complete a repair request form online and include a copy of your order receipt or proof of purchase from an authorized dealer with your return.
The one year limited warranty does not cover any surface damage that occurs to the metal, such as scratches, plating, or chips in the enamel. Surface damages such as these are considered normal wear and tear, and do not qualify as a manufacturing defect, nor do they warrant a replacement.
The warranty is limited to repair or replacement only, and is at the sole discretion of Lauren G Adams. Please see our Care & Cleaning page for more details on how to keep your Lauren G Adams jewelry in its best condition.Although we will work hard to repair/replace your item as soon as possible, please allow up to 2 weeks.
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Customer Service: 800-562-8860